Information

Day Parking opens at 3pm on event days. Venue opens at 4pm. Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Expect delays.

Yes. Set times will be posted on our website before the event. 

Orders that are not picked up by the end of the event on Sunday, October 8th will be refunded to the original payment method. We will not be able to ship out forgotten orders. No exceptions. Only event branded merchandise will be available for Mobile Order pickup.

Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken. Please visit our Health & Safety page.

Click here for the Coachella Valley 10-day weather forecast.

Please visit our Contact Page.

We are not seeking vendors. Thank you for your interest.

You can visit our company job listings here. We appreciate your interest. We are not able to have volunteers.

No. The Power Trip trademarks, intellectual property, tickets and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the event’s official sponsors/partners (and even they need formal written authorization from the event's producers).

No, that is prohibited.

We are a cashless event. Accepted credit card payments include any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or Union Pay logo. Accepted contactless payments include Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards.

Arriving flush with cash, don’t have a bank account, or lose your credit card? We’ve got you covered! Locations where you can convert cash to a pre-paid Visa card will be available.

Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG YES! We have lots of flushable toilets and sinks along with lots more regularly cleaned porta potties.

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue (Main Medical, Lobby, North Lounge Medical) and in camping Medical.

Check event maps for medical locations.

Cell phone charging stations will be located in the Venue as well as in each camping lot. Bring your own charger cord.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and will be located throughout the venue and campgrounds. Bring an empty, refillable, non-metal/aluminum/steel/glass water bottle or hydration pack.

Yes. Medical stations will be clearly visible at the show and marked on the event maps.

Yes. There will be a Lost & Found at the Venue & camping near the main entrance. Please turn in any items you find and you can search for lost items online during the show. (Check back closer to show dates here and on the mobile app). Please only give items you find to the Info Kiosks or Lost & Found directly. Please DO NOT hand over items to random staff or guards.

Please visit our contact page.

For AXS order help, questions and support:
https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!
855-295-9888
Please include your order number in your correspondence.

To log in or manage your AXS fan account, click here.

For Hotel Package (or Shuttle) or Safari related questions, Please contact Valley Music Travel
Phone: 888-833-1031
Hours: 10AM – 6PM ET, Monday - Friday
Email: info@valleymusictravel.com

For VIP Package questions specifically, email here.

Please contact AXS ORDER SUPPORT:
https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!
855-295-9888
Please include your order number in your correspondence.

Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com

If you meet the requirements below and your cart’s eligible, you can select Klarna at checkout. To sign up, you’ll need:

• A U.S.-issued debit or credit card,
• To be 18 years of age or over,
• A SMS-capable phone number and
• A U.S. residential address.

You can opt to pay with Klarna by following these steps:

• Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
• View and select your preferred Klarna payment option.
• Select Klarna at the checkout to pay for your purchase.
• You can manage your orders and payments in the Klarna app.

Please review additional Klarna FAQs on AXS:
For Klarna questions/help or troubleshooting, with your Klarna payment, missing Klarna receipt, etc. Please call 1-844-4KLARNA (1-844-455-2762).

Yes there are Payment Plans. LEARN MORE

Premium Seating gives all fans safe and easy access to high demand seated tickets at market driven prices. The price varies, adjusting according to supply & demand and are not resale tickets. Premium Seats are sold directly by Power Trip through AXS and are guaranteed by the event. Review AXS Premium FAQs here.

Premium Seat prices are adjusted according to customer demand and the number of tickets still available, similar to how airline tickets and hotel rooms are sold. This allows customers direct access to guaranteed seats at prices that are closer to their true value. Review AXS Premium FAQs here.

Premium Seats for each pass type do not include extra amenities on top of what is listed within each description.

AXS Premium Seats customer support is standing by for you. Visit support.axs.com and they will get back to you. You can also call 7 days a week 8:00am-10:00pm CST at 855-295-9888. Review AXS Premium FAQs here.

You can contact Cover Genius customer service here.

No. We only sell 3-day event tickets.

No. An event ticket is a single wristband that is worn for all 3 days.

Please review our Shipping Info & rules for more information.

International orders will have the opportunity at time of purchase to select to pick-up their order at the offsite Will Call / Box Office, located near the event. Same charges as shipping applies.

For help with your AXS order/account, please contact AXS order support:
https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!
855-295-9888

The deadline to update shipping is 8/18/23. For all Shipping Info, rules deadlines visit here.

Please review our Shipping Info & rules for details.

Please review our Shipping Info & rules for details. You can pick up at will call of you do not receive your order on time. 

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. No exceptions. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.

Please review our Shipping Info & rules for details.

Download the Power Trip App to register your wristband. Registration will open once orders start shipping out. Please check back closer to show dates.

Only wristbands that scan valid each day upon arrival are guaranteed.

Do not buy tickets from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any tickets purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.

Scalped tickets are subject to cancellation at any time without warning.

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.

Please review our Shipping Info & rules for details.

Registration does not guarantee tickets. Inventory is limited.

A code & link to buy tickets will be sent via SMS & email used to register.

Codes will be distributed starting at 8am on 4/6/23. If you can’t find your code, visit the registration form to resend or sign up. For further code support, email presale@tunespeak.com 

Yes you can cancel your registration if you’d no longer like to receive a code for the sale. Sign in using your mobile number on the registration form, click edit and use the delete registration button.

Please email presale@tunespeak.com

Blankets are allowed in select GA areas only. They are NOT allowed in Pit, Reserved Seats, Grandstands or Lounges.

You can bring a small parasol as long as you are courteous to other attendees. Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo not metal and water resistant material. If it falls into the dimensions of 23" long / 32" wide opened it's good. Also must be non-metal stemmed handle and scoping pole. Lightweight wood such as bamboo is ok.

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.

If it falls into the dimensions of 23” long / 32” wide opened its good.

Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.

All prescriptions must be in properly labeled containers that match the holder’s ID (no pillboxes).

You should identify yourself to security as you wait to enter the Venue. Event Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item.

Yes. But, only if it’s for an infant or toddler. Sorry no Wagons.

A medium backpack should be no bigger than 18”x13”x8.5” when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the Venue.

Professional cameras are any cameras with a detachable lens. No DSLRs either.

Check with our Hotel Package partners, Valley Music Travel.

Check their onsite Safari Lodging, Safari Residence and Yurts.

Try searching Airbnb.

Try some Couchsurfing with someone living nearby.

Try some near by off-site camping options! Stay tuned for our list, or search yourself on google.

Visit our parking page.

There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby.

Be sure to stop by Lost & Found or check our Lost & Found online or via the Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys. Seriously it’s crazy.

The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.

Check out Getting Here for all the info about getting to Power Trip.

• The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.
• There are several food places up and down Highway 111.
• The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.
• Google is your friend!

Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.

All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.

Motorcycles can park in Free Day Parking or the ADA lot. *Subject to change.

Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

Please scroll down to review either RV or CAR camping requirements below. The rules are different. Sorry no cooking in Lake Eldorado.

RV LOT REQUIREMENTS

The use of an RV OUTDOOR cooking appliance shall comply with the following:

• All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization. 
• All cooking appliances shall not exceed 2 burners per cooking appliance.
• All cooking appliances shall be classified as table top device and shall be placed on a flat level surface (no standalone cooking devices).
• A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
• Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
• One cooking appliance per camp site shall be permitted
• Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
• Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST) 
• Cooking appliances, when in use, shall not be left unattended.’
• RV’s may use their factory installed interior cooking appliance.

CAR CAMPING REQUIREMENTS

The following is a list of CAR CAMPING requirements for approval of OUTDOOR cooking appliances: 

• All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization.
• Cooking within the interior of a vehicle/tent is prohibited.
• All cooking appliances shall not exceed 2 burners per cooking appliance.
• All cooking appliances shall be classified as a table top device and shall be placed on a flat level surface (no standalone cooking devices).
• A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
• Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
• One cooking appliance per camp site shall be permitted Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
• Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST)
• Cooking appliances, when in use, shall not be left unattended.

The use of any type of heating appliance is not permitted in the camping areas.

If you plan on having your RV delivered to the site, the person whose name is on the camping site order must be present at check-in. RV’s that show up without the original site purchaser/renter will be turned away. We recommend that you meet the delivery person at a remote location (such as a Walmart) and travel to the site together. Please note that only your RV will be allowed into the tollbooth area for check-in. No additional vehicles can accompany the RV through the check-in process. Please also note that your RV will not be allowed into the check-in lot if you do not have your RV parking sticker posted according to sticker installation instructions. If you are working with delivery people to bring your RV onto the event grounds, we feel that the following options are your best bet:

• Meet at a remote location and pick up your RV. Bring it to the site and park it yourself.
• If you need help parking/placing your RV and you are bringing your own vehicle: First, buy a Camping Companion Parking pass for your additional car/vehicle. Meet the delivery person at a remote location and ride together in the RV to the site, temporarily leaving your car at the alternate meeting location. Once the RV is placed, ride back to your meeting spot in the delivery person’s tow-vehicle, pick up your car, and come back to the site to park your car in the companion lot.
• If you need help parking/placing your RV and you are bringing your own vehicle, plus you are renting/borrowing a motorized RV: First, make sure to purchase a Camping Companion Parking pass for your vehicle. Meet at a remote location and ride in the RV with the delivery person to the site and have a friend drive your vehicle to the companion lot. Once the RV is delivered, walk back to the companion lot to meet your friend and give them a ride back to wherever they are parked. The delivery person can also walk back to the companion lot where they can be picked up by an associate.
• If you need help parking/placing your RV and you are not bringing your own vehicle, take a taxi or car service to meet the delivery person at a remote location and ride together in the RV to the site. Have the delivery person walk to the companion lot where they can be picked up by an associate.
• A camping spot will only be honored if the person who bought the spot is present at check-in wearing a Event Wristband.

Yes, there is tent only camping and Lake Eldorado.

You must buy them a Camping Companion Parking pass or they must ride in your RV or car to the event. Those are your only options.

Yes, there will free bathrooms and showers available in separate male and female trailers (with individual privacy). Full private handicap facilities also available for patrons wearing ADA Wristbands.

Lot 4B, 5B and Lot 8 (ADA only)
Thurs starting at 10am is ONLY (1) 24 hour shower or say “Limited Showers Available”
Fri-Sun 7am- 7pm + (1) 24 hour shower.
The 24 HR showers is CLOSED on Monday
Lot 8 ADA: Fri - Sun 7am to 7pm

*Hours subject to change

Separate male, female and all-gender private showers will be available. ADA accessible shower trailers will also be available.

Common toiletries, common Non-Steroidal Anti-Inflammatory Drugs (NSAIDs), common camping supplies, batteries (AA, AAA, C, D), ice, water and other beverages, and more

The General store has some toasters, toaster ovens and microwaves available for use!

Yes, there will be a small food court selling various food items!

There will be a coffee vendor in the food area.

There will be charging stations.

All campers must be 18+ or accompanied by a parent or legal guardian*. Every camper must have an Event Wristband to be scanned upon entrance to the event perimeter. Kids 2 & under are free with parent and do not require a wristband. A legal guardian is NOT a parent giving a note to an older friend or sibling. That is NOT an option. A guardianship is a legal relationship created when a person or institution is assigned by the court to take care of minor children.

• The Indio Fire Department has banned the use of all portable generators for the safety of all camping attendees (excluding Solar Powered).
  Only generators that have been factory installed on an RV are permitted. No modification. No personal fabrications. No aftermarket installs.
• No generators in car camping.
• Additionally, even with a factory installed generator you may be asked to shut it down due to the exhaust fumes affecting your neighbor. To avoid this, consider purchasing an RV generator exhaust diverter.

There is a gas station about 3.6 miles away, Monroe St. & Hwy 111. There is a drug store even closer, at Monroe St. & Ave. 48. There are several food places up and down Hwy 111.

It is strongly recommended to have your fresh water RV tank full and your black and grey tanks empty before arriving at Power Trip. Potable water trucks will be roaming up and down the RV lanes with fresh water as well as pump trucks to assist with disposing of RV sewage. These pay services are NOT guaranteed and are available on a first come, first served basis. Flag one down if you can!

Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If security asks you to quiet down, please do so.

Yes! Check the Parking Map posted a few days before the event for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.

All camping areas are adjacent to the venue. However, comfortable shoes are recommended as the camping lots are quite LARGE.

Both are located inside the venue near the entrance/exit of the Yellow Path. We will release a venue map on our website and Instagram closer to the show that will indicate the exact location.

We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation on site as well.

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@powertrip.live

Please download your mobile ticket on your device ahead of time (and add to your Apple Wallet if applicable). If you forget your mobile ticket, our staff can check your name and order in our system.

Yes. We will hold your locker reservation throughout the entire event until you claim it.

Let’s use the Medium Locker as an example. The ticketing company charges $55 + fees. You bring the scannable ticket to locker check-in. Our staff hands you a lock with a preset combination that only we, and you, know for the safety and security of your belongings. When you return the combo lock to us, you immediately receive $10 cash back. Thus, your net total cost for the Medium Locker for three days drops to $45 + fees. You’ll leave the event with $10 in your pocket – gas money for the drive home.

You must have an event wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Maybe. There is a limited supply of lockers – and all of them are for sale online before the show. The lockers usually sell out before the show begins. If the lockers sell out online, as they have for the past many years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute.

Yes! Please reach out to us by email at lockers@powertrip.live by the Friday before the event weekend. We’d love to give another fan the opportunity to store their belongings.

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Yes, we’ve got you covered.

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.